- The Victorian Government has declared a state of emergency due to the coronavirus pandemic
- We are supporting the community and have set up a hotline.
- Some Council services and facilities have been suspended or modified
- Council events have been cancelled until Tuesday 14 April
- Latest news on Council's response to coronavirus.
This page will be regularly updated with information on the impact of coronavirus (COVID-19) on council services and facilities.
For information on coronavirus itself, please refer to the Department of Health and Human Services. If you can't find the information you are looking for on their website, please email [email protected].
On Wednesday 11 March 2020, the World Health Organisation (WHO) classified the coronavirus disease (COVID-19) outbreak a pandemic. On Monday 16 March, the State Government announced a state of emergency in Victoria due to COVID-19.
We are closely monitoring the rapidly escalating situation and working with the Department of Health and Human Services (DHHS), who are the leading health authority in Victoria.
We understand this is a challenging time for everyone in our community. We are implementing a number of measures and making changes to protect the community and staff from the risks associated with COVID-19.
They are detailed below after this message from the Mayor of Boroondara Cr Cynthia Watson.
We have launched a dedicated hotline to help our residents who need it most during this challenging time.
Right now, our priority is to help seniors, people living with a disability, or people living alone who may be unable to leave the house. Our support team can arrange local emergency relief support or refer people to partner organisations and agencies who can help.
We will continue to assess and adjust our relief services to meet the needs of our community as the pandemic progresses.
If you think you have coronavirus (COVID-19), please contact the Department of Health and Human Services dedicated hotline on 1800 675 398.
Meals on wheels
People over the age of 70 who are isolated and have no support network can receive Meals on Wheels for up to 6 weeks prior to an assessment. Call My Aged Care on 1800 200 422.
Support is available for people experiencing family violence.
Support for business
For information, services and resources to support your business during this time, see Support for small business in response to COVID-19.
Other support services
There is a range of support services available to help you through this challenging time:
All Council-run events, exhibitions, and professional development series are cancelled until Tuesday 14 April.
Some council services and facilities are closed until Tuesday 14 April. Others are continuing but with modifications.
Customer service counters
Customer service counters at Camberwell, Hawthorn Arts Centre and Kew Library are temporarily closed. Our customer service staff remain available to assist you and community members are asked to contact us via alternative methods including:
- Submitting a request via our website.
- Emailing us at [email protected].
- Calling us on 9278 4444, Monday to Friday between 8.00am and 5.15pm.
We encourage you to make enquiries and payments online.
Arts and culture facilities
- Hawthorn Arts Centre
- Town Hall Gallery
- Kew Court House
Sport facilities and outdoor spaces
All competition and social sport hosted in Council sporting club facilities has been suspended temporarily.
Any bookings in our parks, gardens, sporting pavilions and sports fields must adhere to the following:
- Personal training groups are limited to 2 people, 1 person per 4 square meters.
- Weddings are limited to 5 people (the couple, celebrant and 2 witnesses). One person per 4 square meters, who should maintain a physical healthy distance between each other of 1.5 meters.
Future bookings will not be taken at this stage due to the rapidly changing situation.
Parks, gardens and playgrounds
Our playgrounds are temporarily closed. You can still visit our parks and gardens, but please observe the restrictions on gatherings of no more than 2 people except for members of your immediate household.
Aquatic and leisure facilities
- Ashburton Pool and Recreation Centre
- Boroondara Sports Complex
- Hawthorn Aquatic and Leisure Centre
- Kew Recreation Centre
We will continue to run immunisation services from the Hawthorn Arts Centre. View the immunisation schedule.
Maternal and Child Health service
We are making temporary changes to our Maternal and Child Health service.
Boroondara Farmers Markets
360 Boroondara Youth Centre
- Canterbury Toy Library
- Kew Toy Library
- Pied Piper Toy Library
Neighbourhood houses and community centres
Please contact individual centres for information on disruptions to services.