Coronavirus update 13 March 2020

Stage 4 restrictions: what's closed and what's open.

If you get a parking fine, you can apply for a review if you believe it meets the legal grounds for review.

You need to apply for a review before the due date shown on your parking fine.

Photos of your vehicle may have been taken at the time of the offence and are available for you to view

Apply to review parking fine online

Grounds for a review of a parking fine

You can request a review of your parking fine based on one of the following legal grounds, as set by the Victorian State Government.

For most of these, you'll need to attach evidence with your request for a review (outlined below).

Exceptional circumstances due to COVID-19

You can apply for a review of your parking fine for medical reasons or if you are experiencing financial hardship due to COVID-19.

You will need:

  • documentation that supports the exceptional circumstances, including its time and date
  • a medical certificate, if you are applying for medical reasons 
  • an income declaration form, if you are applying due to financial hardship 

Special circumstances

You can appeal on this ground if you were affected by the following at the time of receiving the fine:

  • homelessness
  • family violence
  • a mental or intellectual condition, or a serious addiction to drugs or alcohol, and you:
    • didn’t understand the behaviour was against the law, or
    • couldn’t control the behaviour that was against the law.

Attachment needed: evidence from a medical practitioner, social worker or drug and alcohol counsellor.

Contrary to law

You can appeal on this ground if you believe no parking offence took place. For example, you received a fine for parking in a loading zone on a Saturday when the zone rules only apply Monday to Friday.

Attachment helpful: evidence of the sign’s information

Exceptional circumstances

You can appeal on this ground if you experienced an unexpected event, for example:

  • a medical emergency
  • you parked a damaged vehicle (temporarily) directly following an accident
  • you had a mechanical breakdown.

Attachment needed: documentation that supports the exceptional circumstance, including its time and date, such as a mechanic/tow truck receipt or a medical certificate.

Mistake of identity

You can appeal on this ground if you weren't the driver who committed the parking offence.

If your car was stolen or your registration number was recorded incorrectly, you will need to supply:

  • a copy of the police report if your car was stolen, or
  • a copy of your car registration certificate.

If the offence was committed by another driver using your car, you can nominate them for the parking fine. Complete a nomination statement form.

Person unaware

This means you were not aware that you had a parking fine (infringement).

You must make an appeal within 14 days of becoming aware of the parking fine. You are not entitled to appeal if you have moved address and not notified VicRoads within 14 days of your change of address.

Council will not withdraw your infringement under this ground and will only consider waiving additional costs as may be warranted.

Attachment needed: you must provide evidence to support your claim that you were unaware.

Request a review

If your circumstances fall into one of the grounds above, you can request a review.

Fill in the online form 

Alternatively, you can write to City of Boroondara, Private Bag No.1, Camberwell, VIC 3124.

Since only one application for review is allowed (under the Infringements Act 2006), make sure you fully understand the grounds for review and attach the evidence needed.

Organise a payment plan 

If you want more time to pay your fine, you can organise a payment plan. To be eligible, you must:  

  • be experiencing financial hardship due to COVID-19  
  • have a Health Care Card or concession card 

What happens next

We'll respond to you within 90 days and confirm whether your review is successful or not. During this time your parking fine will be on hold, so you won't incur additional fees.

For more information on the type of parking fine you've received, see Understand your parking fine.

Note: while we can't do a review of your fine over the phone, we can answer any queries you may have about it. However, we won't accept rude, abusive or disrespectful comments.

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